Telesales Appointment Setter

About us

Barbour is a trusted and comprehensive provider of regulatory information, guidance, standards and resources to support our clients wherever they are in the world. Through our knowledge of complex legislation and flexible resources, we empower our clients to simplify and manage their EHS compliance.

It’s about more than just legislation. Working with Barbour, you have a partner to help put solid compliance foundations in place, tools to influence company culture, and specialist consultancy. We help you stay on top of ever-changing industry developments, ensuring your organisation keeps people safe and protects the environment.

About the role

Are you a confident communicator with a passion for making connections? Do you thrive in a fast paced environment where your efforts directly impact the success of a team?

As an Appointment Setter, your primary responsibility will be generating valuable appointments for our New Business sales team, using both warm and cold data from existing CRM records and incoming leads. You'll play a pivotal role in driving our sales pipeline forward by securing meetings with potential clients, helping them understand the value of our offerings and providing the necessary support to ensure smooth transitions to the sales process.

What you’ll be getting up to

• Initiate calls to leads from a variety of sources, including CRM data and incoming enquiries, with the goal of scheduling appointments for the sales team.
• Meet the daily target of securing a minimum of four appointments, ensuring a steady flow of opportunities for the sales team.
• Work closely with the sales team to ensure seamless scheduling and coordination, adding appointments to their diaries and ensuring they have all the necessary details to make the most of each meeting.
• Regularly cleanse, update and maintain CRM data (specifically Salesforce) to ensure accuracy and enhance lead generation efforts.
• Gain a thorough understanding of our company’s products and services to effectively communicate their features and benefits to prospective clients. Training and support will be provided to ensure you feel confident and equipped.
• Engage in training as required to meet the demands of the job, keeping up to date with product knowledge, CRM tools and best practices in appointment setting.

What we're looking for

The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focussing on solutions. We listen to understand client needs, delivering expert guidance and high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focussing on innovation.

In order to excel in this role you need…

• We are looking for an experienced telesales professional with a solid understanding of effective questioning techniques, selling features and benefits, overcoming objections and able to close successfully. A proven track record in telesales is essential.
• Strong communication skills with the ability to engage potential clients and build rapport quickly.
• Organised and detail oriented with the ability to manage multiple appointments and data efficiently.
• Comfortable working with Salesforce or similar CRM platforms.
• Proactive, self-sufficient and able to work independently while maintaining strong teamwork with the sales department.

Why join us?

We put people first—whether it’s our customers or our colleagues. When you join us, you’ll be part of a supportive team that values collaboration, innovation, and professional growth. We’ll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way.

Our benefits

We aim to support our colleagues both professionally and personally. Here’s a snapshot of what we offer:

• Salary: £26,000 per annum plus commission
• Location: Remote with some travel as required
• Working Pattern: Monday to Friday 9am – 5:30pm with a one hour lunch break / open to a job share of 2.5 days 
• Annual Leave: 25 days holiday pro-rata, in addition to usual bank holidays.
• Wellbeing – Health cash plan, gym discounts, cycle to work scheme and an enhanced employee assistance programme
• Financial – salary sacrifice pension scheme and exclusive shopping discounts
• Family – we enhance statutory entitlements for family leave policies
• Community – volunteer days and religious holiday swaps
• Social – we host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work
• Development – we’ll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library

Contact information

Carly Cooper